Spa Service Issues FAQ

  • What is an air lock in a hot tub?

    Air locks happen when the Hot tub is being filled with water. It is possible for both ends of a plumbing system to simultaneously fill up with water at both the suction end and the return end which some times leaves an air lock in the plumbing. This can cause both heater and pump problems. To over come this issue it is suggested to push the hose pipe down in to were your filters screw in which will purge all the air out of your important heating and circulation systems.
  • I have frozen hot tub pipes, what can I do?

    If you have been caught out buy a cold snap and your Hot tub is now full of water and frozen then you are looking at a very expensive lollipop! When water freezes it expands and the plastic pipe work in most Hot tubs will crack. All you can do is wait until it thaws turn the spa on and look for leaks. Better still is drain down your spa in advance of cold weather and winterize it using the owners manual instructions or keep it hot and ready to use.
  • Why is my hot tub Cover waterlogged?

    Hot tub covers are made of dense polystyrene wrapped in polythene and then put in to a vinyl cover. When new this is a light and strong way of keeping the heat in and the leaves and children out of the spa. However as the cover gets older the corrosive chlorine and ozone that is used to kill bacteria in the spa water also starts to brake down the polythene wrapping around the polystyrene core. Over time usually about 4-5 years the polythene becomes porous and allows the steam from the Hot tub to rise up in to the core until it becomes too heavy to lift. When this happens it is too late and a new cover is required. Our stores can help order these for you and typically take about 5-8 weeks to arrive.
  • How do you stop hot tub leaks?

    If your Hot tub leaks there is no other solution than take off the side, or have the spa accessed from the bottom to identify the problem and either replace the seal or union or cut out faulty fitting or joint and clean and re glue new pipe work. This is normally a job for a trained spa technician.
  • My pump quit pumping, and now it just makes a humming noise. What happened?

    A common cause is a jammed or broken impeller, or the bearings may have seized, but could be numerous other causes. If the motor shaft can be rotated by hand, then the problem may be something electrical in nature.  The best thing to do is to have one of our spa technicians come out to diagnose the issue.
  • My spa is not heating. What’s wrong?

    First, check your filter. Dirty or clogged filters are one of the most common causes of heating problems. Try to operate the spa with no filter in. If everything works correctly at this point, then the filter was your problem and may need to be replaced or cleaned.  If this does not solve the issue it is most likely a electrical or other equipment issue that will need to be diagnosed by one of our certified technicians.